1. Consistency

How often do you turn into the wrong drive-way when you go home?  How often do you forget your income tax?

We don't make these mistakes often because we have some kind of procedure to make sure we do the right things at the right time.  read more.

2. Identify

What is today's biggest question?  Are you who you say you are?  We all want accurate identification.  In Technical Writing accurate identification is about How, Who, What, When, Where, Why.

To deliver the right product at the right price, we have to ask a lot of questions.  read more

3. Specify

What is "quality"?  For most people there are as many answers as there are people to ask.  The practical answer is: the item satisfies my needs.  read more

4. Design

If this is a "standard" documentation task – meaning you have a template (because the design of the document is the same as last time), you're done.

Almost.  read more